Privacy policy

PRIVACY POLICY

This Privacy Policy describes how PAK Adventures LLC d/b/a Equine Hoof Solutions (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device, including:

  • web browser
  • IP address
  • time zone
  • cookies installed on your device

We also collect information about how you interact with our site, including:

  • pages viewed
  • products viewed
  • referring websites or search terms

Order Information

When you make or attempt to make a purchase, we collect:

  • name
  • billing and shipping address
  • payment information (such as credit card details) is processed securely by third-party payment providers. We do not store, process, or have access to your full payment information
  • email address
  • phone number

Customer Support Information

If you contact us, we may collect additional information needed to provide support.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • process and fulfill orders
  • communicate with you
  • provide customer support
  • screen orders for fraud or risk
  • improve and optimize our website
  • send marketing communications (only if you opt in)

3. SHARING YOUR INFORMATION

We share your information with trusted third parties to operate our business, including:

  • Shopify (e-commerce platform)
  • payment processors
  • shipping carriers
  • analytics providers (such as Google Analytics)

We may also share information to:

  • comply with legal obligations
  • respond to lawful requests
  • protect our rights

4. ADVERTISING AND ANALYTICS

We may use your information for targeted advertising and analytics purposes.

This may include:

  • Google Analytics
  • Meta (Facebook/Instagram) advertising tools

These services may use cookies, pixels, or similar technologies to collect information about your interactions with our site.

You can opt out of targeted advertising through:

5. COOKIES

We use cookies and similar technologies to:

  • keep your cart and checkout working
  • remember preferences
  • analyze website performance

You can manage cookies through your browser settings, but disabling cookies may affect site functionality.

6. CUSTOMER CONTENT (IMPORTANT ADDITION)

If you voluntarily provide us with photos, testimonials, or other content (for example via email or messages), you grant us permission to use, reproduce, and share that content for marketing and promotional purposes, including on our website and social media channels.

We will not publish personal identifying information without your consent.

7. DATA RETENTION

We retain your order information for our records unless and until you request deletion, unless we are required to retain it for legal or accounting purposes.

8. YOUR RIGHTS

Depending on your location, you may have the right to:

  • access your personal information
  • request correction or deletion
  • opt out of marketing communications

To exercise these rights, contact us using the information below.

9. DATA SECURITY

We take reasonable precautions to protect your personal information. Payment information is processed securely by third-party providers and is not stored directly on our servers.

10. DO NOT TRACK

We do not alter our data collection practices in response to “Do Not Track” signals, as there is no consistent industry standard.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

12. CONTACT INFORMATION

If you have questions about this Privacy Policy, please contact us:

PAK Adventures LLC
d/b/a Equine Hoof Solutions
PO Box 2744
Monument, Colorado 80132
United States

Email: info@equinehoofsolutions-usa.com
Phone: +1 719-217-9591

Updated on April 8, 2026